DISPATCH & DELIVERY INFORMATION
Processing Time
Orders are typically processed within 1-2 business days (Monday-Friday). Please allow additional processing time during sale periods and holidays.
Shipping Options
- STANDARD DELIVERY (3-5 business days)
- EXPRESS DELIVERY (1-2 business days) – additional fee applies
- INTERNATIONAL SHIPPING (7-14 business days) – rates vary by destination
Domestic Shipping Rates
• Free shipping on orders over $75
• Standard: $5.95 (under $75)
• Express: $14.95
International Shipping Notes
• All international orders are subject to customs fees
• Customers are responsible for any import duties/taxes
• Delivery times may vary based on customs processing
Order Tracking
• Tracking numbers are emailed upon dispatch
• Allow 24 hours for tracking information to activate
• Contact the carrier directly for delivery inquiries
Special Circumstances
• Signature may be required for high-value orders
• COVID-19 may cause unexpected delays
• Severe weather conditions may impact delivery times
Undeliverable Packages
Packages returned to us due to:
• Incorrect address
• Failed delivery attempts
• Unpaid customs fees
…will incur additional reshipping fees.
Holiday Shipping Schedule
No dispatches on:
• New Year’s Day
• Christmas Day
• National Holidays
FAQ Section
Q: Can I change my shipping address after ordering?
A: Only if requested before dispatch. Contact us immediately.
Q: Do you ship to PO Boxes?
A: No – we require a physical street address.
Q: What if I’m not home for delivery?
A: Carriers will leave a notice with pickup instructions.
Q: When is the cutoff for same-day processing?
A: Orders placed before 12PM EST (weekdays only).
Important Notes
• Delivery dates are estimates, not guarantees
• We cannot control delays once packages are with carriers
• Please inspect packages upon delivery and report damages within 48 hours