RETURNS & EXCHANGES POLICY
Last Updated: [Date]
1. RETURN ELIGIBILITY
We accept returns within 30 days of delivery for:
✓ Unworn, unwashed items with original tags
✓ Undamaged merchandise in original packaging
✓ Items not marked as “Final Sale”
Non-Returnable Items:
✗ Final sale items (clearly marked)
✗ Personalized/customized products
✗ Gift cards
✗ Items damaged due to customer misuse
2. HOW TO RETURN
Step-by-Step Process:
- Initiate return through your online account
- Print prepaid return label (domestic orders only)
- Securely package items (original box preferred)
- Drop at designated carrier location
3. REFUND DETAILS
• Processing Time: 5-7 business days after receipt
• Refund Method: Original payment form
• Deductions: Original shipping non-refundable
• International Returns: Customer pays return shipping
4. EXCHANGES
Available for:
• Size exchanges (subject to availability)
• Color exchanges (subject to availability)
• Defective item replacements
5. DAMAGED/FAULTY ITEMS
If you receive a damaged item:
- Contact us within 48 hours of delivery
- Provide photos of damage and packaging
- We’ll ship replacement immediately
6. SPECIAL PROGRAMS
• Holiday Returns: Extended to January 31 for gifts
• Store Credit Option: Receive 10% bonus value
• Quick Refund: For loyal customers (eligible accounts only)
7. INTERNATIONAL RETURNS
Important Notes:
• Customer responsible for return shipping costs
• Original shipping fees non-refundable
• Use trackable mail service (we cannot locate untracked returns)
FAQ SECTION
Q: How long until my refund appears?
A: Bank processing may take 3-10 additional business days.
Q: Can I return without original packaging?
A: Only for defective items – otherwise packaging required.
Q: Who pays for return shipping?
A: We cover domestic returns (except final sale); international customers pay return shipping.
Q: What if I receive the wrong item?
A: We’ll email a prepaid label and expedite correct item.
SUSTAINABLE RETURNS
We:
• Reuse undamaged packaging
• Donate gently used returns to charity
• Recycle all materials properly
Important Notes:
• Return processing may take longer during peak seasons
• We reserve right to refuse returns not meeting policy requirements
• Policy subject to change – check website for updates